Appeals and Complaints Policy

The appeals and complaints management steps:

1. All appeals and complaints are sent to the editor-in-chief's email ([email protected]).
2. The editor-in-chief confirms the receipt of all appeals and complaints.
3. The appeals and complaints are reviewed with the editorial board to handle them and investigate the claims. If necessary, an independent committee is appointed to review the evidence.
4. The editor-in-chief makes a decision based on the available evidence and the journal's policies and informs the author of the final decision and its rationale.
5. Any required actions (e.g., correction, retraction, or other) are carried out, and all documents for the case are securely archived.